Privacy Policy

Norsk Hjemme Limited (“We”, “Us” and “Norsk Hjemme”) respects the privacy of every individual whose Personal Data (as defined below) we handle. To understand how we may collect and store Personal Data from you through our website, (“Site”), please read the terms of this Privacy Policy.

By using, visiting, or accessing the Site or by providing Personal Data to us on or through the Site or by e-mail, you consent to the practices described in this Privacy Policy.

1. Interpretation and Definitions

For the purposes of this Privacy Policy, these words and expressions have the following meanings:

Data Controller means, for the purposes of the General Data Protection Regulation (“GDPR”), Norsk Hjemme, and as the Data Controller of your Personal Data, we determine the purposes and means by which your Personal Data are, or are to be processed and stored;

Data Subject means any identified or identifiable natural person who is the subject of Personal Data;

Personal Data means any information, which on its own or combined with other information, relates to and identifies, whether directly or indirectly, a living individual;

Site refers to our website located at

Services refers to services offered by Norsk Hjemme, namely, the provision of online language courses and translation services.

2. Collection of Personal Data

We will only collect Personal Data that is necessary for and directly related to the provision of our Services. There are two types of data that we collect:

(i) Information You Provide to Us

We ask for and collect information, including Personal Data, about you when you register for our Services. This information may include but is not limited to contact information such as your name, age, address, email address, phone number, country, and other information as necessary for us to deliver the Services that you have purchased. In the case where you choose not to provide us with certain information, we may not be able to provide you with the requested Services.

(ii) Information We Collect Automatically

When you use our Site and/or Services, we may automatically collect or receive certain information about your usage of our Site and/or Services. This may include but is not limited to your IP address, your browser ID, your browsing activity, and other information about how you have interacted with our Site. This information may be collected through the use of cookies or other tracking technologies.

3. Sensitive or Special Categories of Personal Data

Different rules apply to the process of Personal Data concerning race, ethnic origin, political opinions or beliefs, religious or other beliefs, trade union memberships, physical or mental health, sexual life or orientation, and any offenses committed. We do not require, collect, or process such sensitive or special categories of Personal Data.

4. Use of Personal Data

We will only process and use your Personal Data where we are permitted to do so by applicable laws. Under the GDPR, the use of your Personal Data must be justified under one of several legal grounds. The principal legal ground that justifies our use of your Personal Data are:

• Contract Performance: The use of your Personal Data may be necessary for us to provide you with the Services.

 Consent: We will rely on your consent to (i) use technical information such as cookie data and geolocation data; (ii) use your Personal Data for marketing purposes, and (iii) make audio and/or video recordings of our language courses to achieve learning and/or safeguarding objectives. You may withdraw your consent at any time by contacting us using the information at Section 14 of this Privacy Policy.

• Legitimate Interests: We may use your Personal Data to achieve a legitimate interest. In such circumstances, it is for us to ensure that these interests are not overridden by your data protection interests or fundamental rights and freedoms.

• Legal Obligations: We may use your Personal Data if such information is necessary for us to comply with our legal obligations.

• Legal Claims: We may use your Personal Data if such information is necessary for us to defend, prosecute or make a claim against us, you, or a third party.

In accordance with the legal grounds set out above, we may use your Personal Data in the following ways:

(i) To Provide, Improve and Develop our Services

• Enables you to access and use our Services;

• Enables us to deliver the content of our Site correctly;

• Enables us to manage your requests to us;

• Enables us to contact you by email or other equivalent forms of electronic communications;

• Enables us to maintain and continuously upgrade the quality of our Services;

• Enables us to provide customer service, respond to your inquiries, facilitate payment, logistics, and after-sales services; and

• Enables us to optimize our Services and user experience by performing analytics and research.

(ii) To Provide, Personalize, Measure and Optimize our Advertising and Marketing

• Enables us to provide you with news, special offers, and general information about Services unless you have opted not to receive such information.

(iii) To Provide a Safe Website for Users and to Safeguard our Services and your Personal Data

• Enables us to detect and prevent fraud, spam, abuse, security incidents, and other harmful activities;

• Enables us to verify or authenticate information or identifications provided by you;

• Enables us to comply with and fulfill our legal obligations to users;

• Allows us to stop unauthorized access to our Services and the distribution of malicious virus, malware, or software program on our Site; and

• Enables us to provide law enforcement authorities with the information necessary for criminal prosecution in case of cyber-attacks.

5. Disclosure of Personal Data

We may share your Personal Data in the following situations:

(i) Third Party Service Providers

We may share your Personal Data with third-party service providers to monitor and analyze your use of our Site, to advertise on third-party websites to you after you have visited our Site, to facilitate payment processing, and/or to contact you. These third-party service providers have access to your Personal Data only to carry out their specified task, and they are obligated not to disclose or use your Personal Data for any other purpose.

(ii) Email Marketing

We may use third-party e-mail marketing service providers to manage and send emails to you containing newsletters, marketing, promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us by following the instructions in Section 14 of this Privacy Policy.

(iii) Payment Processors

We provide paid Services via our Site and e-mail, and we use third-party services for payment processing (“Payment Processors”). We will not store your payment card details as that information is provided directly to our Payment Processors whose use of your Personal Data is governed by their Privacy Policy. The Payment Processors that we work with is Airwallex, whose privacy policy can be viewed at

(iv) Affiliates and Partners

We may share your Personal Data with our affiliates and partners, in which case we will require those affiliates and partners to honor this Privacy Policy. Affiliates and partners may include our parent company, subsidiaries, joint venture partners, companies that we control or are under common control with us, universities, and/or third-party companies that we work with to promote and/or offer our Services.

(v) Third Parties Permitted By Law

Under certain circumstances, we may also share your Personal Data where disclosure is legally permissible and necessary, and this includes, but is not limited to (i) preventing, investigating, or taking action against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our agreements, or as otherwise required by law; and (ii) defending our legal rights, responding to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).

(vi) Business Transfers

We may share or transfer your Personal Data in connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

6. International Transfers

Your information, including Personal Data, is processed at our operating offices and in any other places where the parties involved in the processing are located. This means that your Personal Data may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Regardless of where the Personal Data is transferred to, when we transfer your Personal Data to other countries, we will impose the same data protection safeguards as described in this Privacy Policy to offer an adequate level of data protection.

7. Storage and Retention of Personal Data

All Personal Data collected is subject to our strict data security policies. We will only retain your Personal Data for as long as is necessary for the purposes set out in this Privacy Policy and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. If your Personal Data is used for two or more purposes, we will retain it until the purpose with the longer period expires, but we will stop using it for the purpose with the shorter period once that shorter period expires.

8. Security of Personal Data

We are continuously implementing and updating appropriate technical and administrative measures to help protect your Personal Data against unauthorized access, loss, misuse, destruction, or alteration. Only authorized persons of Norsk Hjemme are provided access to the Personal Data we collect from you, and such individuals have agreed and are obliged to keep such information confidential. However, while we strive to protect your Personal Data, we cannot guarantee its absolute security as there is no method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, if you know or have reason to believe that your Personal Data has been lost, stolen, misappropriated, otherwise compromised, or in any actual or suspected unauthorized use, please contact us by following the instructions in Section 14 of this Privacy Policy. We will assess the likely impact of the incident and take the necessary actions to bring the incident under control. Where necessary, we will also report to the appropriate authority, notify you of the incident and provide relevant information.

9. Access and Correction of Personal Data

You have the following rights under this Privacy Policy, and by law, if you are within the European Economic Area, to:

1. Access. You have the right to request for a copy of the Personal Data that we are processing about you.

2. Correction. You have the right to rectify or correct any incomplete or inaccurate Personal Data that we hold about you.

3. Right to Object: You have the right to object to our processing of your Personal Data where we are relying on a legitimate interest as the legal basis for processing your Personal Data or if we are processing your Personal Data to send you direct marketing materials.

4. Restriction: You have the right to restrict us from processing your Personal Data if you think the Personal Data is inaccurate (until or unless such Personal Data is corrected or confirmed to be correct), if the processing is unlawful, or if it is no longer necessary for us to process the Personal Data, subject to any legal or other obligation that we have that overrides your rights herein.

5. Deletion: You have the right to request that we delete Personal Data that we do not have a legal basis to hold.

6. Data Portability: You have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, provided that it is Personal Data that you provided to us and the processing is carried out by automated means or is based on your consent or for contract performance.

7. Withdraw Consent: You have the right to withdraw your consent to us using and processing your Personal Data. However, if you withdraw your consent, we may not be able to provide you with access with our Services.

Please note that we may ask you to verify your identity before responding to such requests, and we reserve the right to charge a reasonable fee for processing any data access or correction request.

10. Tracking Technologies and Cookies

Cookies are text files that are stored in a computer system via an Internet browser. We use cookies and similar tracking technologies to track the activity on our Site and to automatically collect and store certain information, which may include Personal Data, and this enables us to users of this Site with more user-friendly Services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our Site can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our Site users. The purpose of this recognition is to make it easier for users to utilize our Site. Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

11. Links to Other Sites

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

12. Children’s Privacy

We do not knowingly intend to collect any Personal Data from individuals under the age of 18. If you become aware that an individual under the age of 18 has provided us with Personal Data without parental consent, please contact us using the information at Section 14 of this Privacy Policy. If we become aware that an individual under 18 has provided us with Personal Data, we will take commercially reasonable steps to remove such information from our systems unless we are legally obliged to retain that Personal Data.

13. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and we will update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data:

Norsk Hjemme Limited

Unit 1603, 16th Floor

The L. Plaza

367-375 Queen’s Road Central

Sheung Wan, Hong Kong


If you have any questions about our Privacy Policy or otherwise need to contact us for any reason, you can reach us at

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